SMS Terms & Conditions

Program description

Customers may voluntarily text Breakwater to place a to-go order or ask a question. We may respond to confirm order details, clarify preferences, communicate availability or status, answer questions, and coordinate pickup. This is a conversational customer-care and ordering program initiated by the customer.

These terms do not authorize recurring marketing or promotional messages. If Breakwater introduces a marketing-text program in the future, it will use a separate consent process and provide any additional disclosures required for that program.

How you initiate and consent to messages

You initiate the conversation by sending a text to 979-426-7877 directly or by using the consent-controlled “Text an Order” action on our website. The website requires you to affirmatively check the text-message consent box before it opens your device’s messaging app. You then choose whether to send the message from your device. By checking the box and sending the message, you request and consent to receive Breakwater’s text responses about that order or question.

Consent to text messaging is not a condition of purchase. You may instead call us or visit us in person. You represent that you are authorized to use the mobile number from which you contact us.

Message frequency and charges

Message frequency varies depending on your request and the conversation needed to address it. Message and data rates may apply.

Your mobile carrier’s messaging and data terms apply. Breakwater does not charge a separate fee for the text-message program.

STOP and HELP

Reply STOP to opt out and stop text messages from Breakwater. We may send one final message confirming that your opt-out request was processed.

Reply HELP for assistance. You may also call 979-426-7877 or email info@breakwatercoffeecompany.com.

After opting out, you may begin a new conversation only by initiating another text or otherwise providing fresh consent as permitted.

Orders, availability, and pickup

A text message is a request, not an accepted order. An order is accepted only after Breakwater expressly confirms it. Items, pricing, preparation times, and availability may change. Any pickup estimate is provided as a convenience and may be affected by order volume or circumstances outside our control.

If you do not receive a confirmation, please call us or visit the trailer. Do not use this text service for emergencies or other urgent matters.

Message delivery and carriers

Text-message delivery is subject to your device, mobile carrier, network availability, and our messaging provider. Delivery may be delayed or may not occur. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Our handling of personal and mobile information is described in our Privacy Policy.

Changes to these terms

We may update these terms to reflect changes in our messaging service, business practices, carrier requirements, or legal obligations. We will post revised terms on this page and update the effective date. Your continued use of the text service after an update is subject to the revised terms.

Contact us